Career Spotlight
Still wondering if the electronic security industry is right for you? You’ve come to the right place! Read on as industry professionals tell their stories of how they arrived at their careers and how the industry has changed their lives. You’ll get a taste for the excitement of working in such a dynamic, innovative industry and a sense of what the electronic security industry can do for you.
WHICH JOB IS RIGHT FOR YOU?
Match your skills to the job titles listed below and find your best fit.
Sales & Marketing Assistant
-
Qualifications:
- Bachelor’s degree and/or a minimum of 1-4 years in an administrative role.
- Proficiency using Microsoft Office (Word, Excel, Power-Point) and Constant Contact.
- Excellent verbal and written communication skills, especially over the phone.
Job Details:
- Support the Director of Sales for targeted sales and marketing goals.
- Prepare sales presentations and materials for events.
- Administrative support including preparing reports, budgets, etc.
Account Executive
-
Qualifications:
- High school degree required, advanced degree preferred; computer literacy, Microsoft Suite programs.
- Ability to get in front of busy business owners and hold their attention.
- Sales experience preferred, particularly in B2B/Outside Sales industries.
Job Details:
- Self-generate new sales opportunities utilizing creative lead generating techniques including after-hours business events..
- Presenting sales proposals to prospects and identifying positive features and advantages of security products and services.
- Flexibility to make your own schedule as long as you are hitting team sales goals.
Home Automation Consultant
-
Qualifications:
- Dynamic, consultative, entrepreneurial individuals who want to make homes safer, better.
- Excellent verbal and written communication skills, including in-home client presentations.
- Passion for technology, innovation and changing lives.
Job Details:
- Work with clients to help them use the Internet of Things (IoT) to make their lives easier and safer.
- Sell/use cutting edge technology and mobile apps that are changing lives for the better.
- Ability to walk clients thru step-by-step, hands-on use of home automation technologies.
Technical Support Rep
-
Qualifications:
- High school diploma or equivalent
- Experience is preferred but not required.
- Proven communication skills (verbal and written).
Job Details:
- Provide technical and customer support via telephone for inbound calls.
- Troubleshoot varying degrees of technical support issues and walk customers through solutions over the phone.
- Develop an extensive knowledge of security systems, product lines and installation processes
Field Network Technician
-
Qualifications:
- Climb communications towers and ladders; safely work in an elevated position
- Work as part of a team that actively maintains network infrastructure
- Experience is preferred but not required.
Job Details:
- Provide prompt response to network issues; conduct preventive or proactive network repair outside of normal business hours when required
- Work with current installation and service technician; resolve individual customer problems
- Contact homeowners and site managers; to ensure installation satisfaction
Installation and Service Technician
-
Qualifications:
- Experience within electronic security or related field.
- Strong mechanical, electrical and electronic aptitude.
- Valid driver’s license with clean driving record.
Job Details:
- Install, service and inspect intrusion alarm, fire alarm, access control, digital video surveillance and related systems.
- Ability to use use mobile apps in the field and work with a remote team to get systems up and running.
- Ability to walk clients thru step-by-step, hands-on use of security technologies.
Calibration Software Engineer
-
Qualifications:
- B.S. in EE/CE/CS or related field or equivalent combination of education/experience with measurement and calibration tools.
- Knowledge of domestic automotive ECU development process, CCP & XCP, automotive protocols such as CAN, MATLAB/Simulink/RTW, Rapid Prototyping, and LabVIEW preferred.
- Strong communication skills, problem solving, trouble shooting and teamwork skills.
Job Details:
- Manage and implement projects to assist customers integrating tools into their processes.
- Provide technical support for in-vehicle measurement and calibration tools, troubleshooting and finding resolution.
- Deliver customer training including the development of courseware, classroom and workshop instruction.
Customer Care Rep
-
Qualifications:
- High school diploma or equivalent.
- Experience is preferred but not required.
- Proven communication skills (verbal and written).
Job Details:
- Provide technical and customer support via telephone for inbound calls.
- Educate customers over the phone on use of security systems and products.
- Accurately record customer technical issues, creating service tickets.
SUCCESS STORIES
Industry professionals reveal how the security industry has changed their lives.
Brandon Savage
Chair of the ESA Young Security Professionals (YSP) Council
Rose Alexander
Product Manager at Alarm.com
Luci Harrison
Regional Sales Manager-Eastern Region at Monitronics International Inc.
37
percent growth in smart homes by 2019
60
percent of burglars would avoid a home with a security system
16.6
billion dollar cost of property crime in 2013
2500
home fire deaths in US in 2011